Shipping, Returns & Exchanges

SHIPPING

Do you charge for shipping? 

Yes, we have a small charge. Our aim is to provide the most affordable and reliable shipping we can for all our customers. Shipping fee is at a flat rate or RM30 for the whole of Malaysia. Yesss! You read it correctly. The whole of Malaysia shares the SAME shipping rate.

But we have got good news for you! For a limited time only, we are offering free shipping nationwide. Grab your playmat while it lasts.

What's your delivery like?

Our current batch is a pre-order. Confirmed orders will only be shipped out on the 31/10. From then on, if you are residing in Peninsular Malaysia, your orders will arrive at your doorstep within 3-5 working days and 7-14 days for East Malaysia orders. 

Do you ship internationally? 

Yes. We will try to work something out. For all international enquiries, please contact us via email at support@thebudak.com.

 

RETURNS & EXCHANGES

Can I exchange or return my product?

Yes of course! We want you to be 100% happy with your purchase.

If you want to exchange your product or you have changed your mind and simply wish to return it, you are welcome to do so for a full refund (less shipping costs) subject to the following conditions:

  1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as how it arrived to you) - a baby might use it after all. If the product has been used - we are unable to provide any refunds OR exchanges.
  2. You must complete your return within 7 days of receipt of your order and be responsible for arranging the return and all related costs. For all returns, it is highly recommended that you use registered post or a trackable courier as we cannot accept responsibility for products lost in transit to us.
  3. The original shipping costs to you are not refunded.
  4. NO refund or exchanges will be offered on any SALE items.
  5. All international sales are final.

What if the product I received is defective?

Please thoroughly look over your purchase immediately upon opening and report to us by dropping us an email at support@thebudak.com together with evidence (pictures) of any defect or imperfections or in the unlikely event of a manufacturing fault within 48 hours receipt of your purchase.

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